Shipping policy
At Broclife, we strive to deliver fresh, premium New Zealand seafood to your door with fast, secure, and transparent shipping services. Below is our detailed shipping & delivery policy for all domestic and international orders.
1. Order Processing & Dispatch
All orders are processed, packed, and dispatched within 1–3 business days after payment confirmation. To preserve the maximum freshness of our seafood products, we arrange professional packaging and prompt shipment to minimize waiting and transit time, ensuring your goods arrive in optimal condition.
2. International Shipping & Delivery Time
We offer reliable worldwide shipping for all seafood products. Our standard international shipping normally takes 7–14 business days, depending on the destination country, local logistics efficiency, and customs clearance progress.
For customers with urgent needs, expedited shipping service is available at checkout. You can select the rush shipping option to enjoy faster delivery.
3. Shipping Fees & Transparent Pricing
No hidden fees! All shipping costs are calculated in real time based on your total order weight, package size, and delivery destination. The exact shipping fee will be clearly displayed on the checkout page before you complete payment, so you can always shop with full transparency.
4. Customs Duties & Import Taxes
All international shipments may be subject to local customs duties, import taxes, or processing fees, which are determined solely by your local customs authority. These additional charges are the responsibility of the recipient.
We highly recommend you check your country’s latest import regulations and tax policies before placing an order to avoid unexpected extra costs or delivery delays.
5. Professional Packaging & Shipping Protection
As a professional seafood supplier, we adopt specialized high-strength, shockproof, and fresh-keeping packaging materials for all orders. Our customized packaging effectively protects products from extrusion, damage, and temperature changes during long-distance transit to guarantee seafood freshness.
For high-value orders, we provide optional shipping insurance that can be selected at checkout, bringing you extra security and a worry-free shopping experience.
6. Delivery Inspection & After-Sales Support
Please carefully inspect the outer package and products upon delivery. If you receive packages with obvious damage, leakage, or severe deformation, please take clear photos, refuse to sign for the parcel, and contact our support team immediately.
If you find any product quality problems or defects after signing for the order, please submit a support request with relevant photos/videos to our customer service within 48 hours of delivery. We will verify the situation as soon as possible and provide reasonable solutions including replacement, refund or other after-sales services.
7. Customer Shipping Support
If you have any questions about order processing, shipping tracking, customs clearance, delivery delays, or other logistics-related issues, our professional customer support team is always available to help. Feel free to contact us anytime for fast and professional guidance.
Broclife is always committed to optimizing our logistics system to provide faster, safer and more reliable shipping services for every customer around the world.