Contact Us

Have any questions about our seafood products, order inquiries, delivery information, wholesale cooperation, or after-sales support? We are always here to help you. Feel free to reach out to us through the following contact methods, and our professional customer service team will reply to your message as soon as possible within 24 working hours.
Our Contact Information
Trade Name: BROCK LOCKWOOD
Phone Number: +64 216391057
Email Address: support@broclife.shop
Physical Address: BROCK LOCKWOOD, 22 Fairford Street, Bishopdale, Christchurch 8053, New Zealand
Working Hours
Monday - Friday: 9:00 AM - 6:00 PM (NZ Local Time)
*Weekends and public holidays are off-duty, and we will reply to your inquiries promptly on the next working day.
Quick Message
You can also submit your questions via the site contact form. Please leave your valid contact information and specific needs, and we will provide you with professional and targeted service support.
We sincerely welcome global customers for retail purchases, wholesale cooperation and business negotiations!

Frequently Asked Questions

Quick answers to common questions

How can I track my order?

Tracking details will be emailed to you after your order is dispatched. If you need help, please use the contact form above.

What is your return policy?

Please review our Refund Policy for eligibility, timeframes, and return instructions.

Which payment methods do you accept?

Available payment methods are shown securely during checkout and in the footer of our store.

How can I contact you?

Send us a message using the contact form above and our team will respond as soon as possible.